Call +1 213-334-6257
Free shipping on all orders over $55
Call +1 213-334-6257
Free shipping on all orders over $55
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Returns and Replacements

Returns and Replacements
We want you to be completely happy with your Patsmile order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Merchandise by Mail
On the back of the packing slip enclosed with your Patsmile order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Patsmile to process your return.